VOSA letters

Responding appropriately to VOSA's shortcomings/assurances/explanation letters continues to be a critical area for PSV and HGV operators.

From an operator's perspective, it is not always obvious from the letters received from VOSA or the Office of the Traffic Commissioner precisely what is required in order to respond to such letters properly.  Requests for information often appear deceptively straightforward and operators may be tempted not to give their responses the time which they actually deserve.  We strongly recommend that operators take legal advice before replying to any such request for information.