Terms and Conditions

Pellys Transport & Regulatory Services Limited's full terms & conditions are available upon request, but we would highlight the following matters:

Our work

We will agree with you who will be appointed to work on your case and he or she will be supported by other members of the team.

Should there be any changes to the people handling your work (for example, due to sickness or holiday), we will discuss with you why the change is necessary.

Overall responsibility for delivery of service lies with Roland Pelly and Richard Pelly who lead the team.

We will strive to maintain a consistently high level of service and openness in our dealings with you. If, however, you have any queries or concerns about our work for you, please do not hesitate to raise them with the person dealing with your matter.

If you are unhappy with the outcome and would prefer to speak to someone else, then please contact either Roland Pelly or Richard Pelly both of whom are directors of the company.

Individuals or businesses

We act on behalf of private clients and businesses of various sizes. We are happy to accept instructions from businesses and require that a Partner, Director or controlling shareholder signs our Terms and Conditions.

In such cases, the signatory does accept as a personal liability that they are solely responsible for meeting any costs incurred by Pellys Transport & Regulatory Services Limited should the business remain in default after 60 days on any invoices submitted to them for payment.

Identification requirements

We are obliged to follow The European Money Laundering Directive and must satisfy ourselves about the identity of all our clients.

Evidence of identity must be verified by allowing us to see certain documents that confirm this information.

To enable us to act we will need evidence of personal identity (usually a current signed passport or photocard driving licence together with a recent utility bill or bank statement). To enable us to act for a limited company we will also need a copy of Certificate of Incorporation, a list of all directors and their home address, a list of all shareholders and their home addresses and confirmation of the company’s registered office. Where a company has at least two directors/shareholders we will need to ask for personal identification from two of the directors/shareholders.

Our indemnity arrangements

Pellys Transport & Regulatory Services Limited is authorised and regulated by the Solicitors Regulation Authority (SRA number 499327) which obliges us to have a minimum compulsory professional indemnity insurance in place. Our insurance cover is to the value of £10m maximum liability in respect of an aggregate sum against the company, its members and employees per individual claim.

Personal Information

Under the Data Protection Act 1998, we are required to inform you that the professional services provided by Pellys Transport & Regulatory Services Limited will inevitably involve our collecting and processing personal information about you and disclosing that information to employees, agents and other persons involved in the conduct of your case. From time to time, we may also write to you in connection with other services we provide and which we think may be of interest to you.

Pellys Transport & Regulatory Law

Pellys Transport and Pellys Transport & Regulatory Law are both trading names of Pellys Transport & Regulatory Services Limited.